FAQs
Privacy Policy
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We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.
Privacy Policy
Introduction Unleash the Alchemist Within Limited ("we", "us", "our") is committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, use our services, purchase our products, subscribe to communications, or otherwise interact with us. By using our services or providing your information, you agree to the practices described in this policy.
Controller Unleash the Alchemist Within Limited [Registered address and company details are maintained on file and available on request.]
Information we collect We collect personal data you provide directly to us and data collected automatically when you use our services.
Personal data you provide
Contact information: name, email address, telephone number, postal address.
Account information: username, password and profile details.
Payment and billing information: card details or other payment method information, billing address (processed via our payment processors).
Health and wellness information: information you choose to share about your wellbeing, lifestyle, medical history or personal goals in connection with personalised wellness guidance.
Communications: messages, enquiries, support requests, feedback and any other content you submit.
Marketing preferences: consent and preferences for receiving communications from us.
Automatically collected data
Usage information: pages viewed, time spent, clicks, device and browser information, IP address, referrer and navigation paths.
Analytics and diagnostics: data collected via cookies and similar technologies to help us improve our website and services.
Location data: approximate location based on IP address; precise location only where you provide explicit consent (for example, within a mobile app).
Special category data We may process sensitive personal data (for example, health information) where you voluntarily provide it to receive personalised wellness advice. We will only process such data with your explicit consent or where otherwise permitted by law and with appropriate safeguards.
How we use personal data We use personal data for the following purposes:
To provide and manage our services, products and customer accounts.
To deliver personalised wellness guidance, digital detox solutions and related content.
To process payments, fulfil orders and handle billing or refunds.
To communicate with you about your account, services, bookings, updates and support.
To send marketing communications where you have consented, and to manage your marketing preferences.
To comply with legal obligations, prevent fraud, resolve disputes and protect rights and property.
To analyse and improve our website, services, content and user experience, including through aggregated and anonymised analytics.
To perform research and development, including for improving algorithms used in personalised guidance (with appropriate privacy safeguards).
Legal bases for processing (EEA/UK) Where applicable, we rely on one or more of the following legal bases to process personal data:
Consent: where you have given clear consent for a specific purpose (for example, marketing communications or processing health information for personalised services).
Performance of a contract: to deliver services or products you have requested.
Legal compliance: to comply with legal obligations.
Legitimate interests: for purposes such as improving our services, preventing fraud, and ensuring the security of our systems, provided these interests are not overridden by your rights.
Sharing and disclosure of personal data We may share personal data with:
Service providers and processors who perform services on our behalf (for example, payment processors, hosting providers, analytics providers, email and messaging platforms).
Professional advisers and consultants (for example, legal, accounting and IT service providers).
Third parties involved in a corporate transaction (for example, a merger, sale or transfer of assets), subject to confidentiality and data protection safeguards.
Law enforcement, regulators or other authorities where required by law or necessary to protect our rights, property or safety.
With your consent, other third parties you authorise.
Where we transfer data outside the UK/EEA If we transfer personal data internationally, we will ensure it is protected by appropriate safeguards, such as adequacy decisions, standard contractual clauses, or other measures required by applicable law. We will take reasonable steps to ensure your data remains protected in accordance with this policy.
Cookies and similar technologies We use cookies, web beacons and similar technologies to collect usage information and support essential site features. Cookies may be categorised as strictly necessary, performance, functionality or advertising. You can manage cookie preferences via your browser settings or our cookie preference tool where provided. Disabling certain cookies may affect the functionality of the website or services.
Data retention We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes and enforce agreements. Retention periods vary depending on the type of data and the purposes for
Terms and conditions
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Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.
Terms and Conditions
Effective date: 27 July 2026
Introduction Welcome to Unleash the Alchemist Within Limited ("we", "us", "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, services, content, products, and digital materials (collectively, the "Services"). By accessing or using the Services you agree to be bound by these Terms. If you do not agree, do not use the Services.
Eligibility You must be at least 16 years old to use the Services. If you are under 18, you must have parental or guardian consent. By using the Services you represent and warrant that you meet the eligibility requirements and have authority to enter into these Terms.
Changes to Terms We may amend these Terms from time to time. We will post the updated Terms with a revised effective date. Continued use of the Services after changes constitutes acceptance of the revised Terms. It is your responsibility to review the Terms periodically.
Services and Availability 4.1 Description We provide personalised wellness guidance, digital detox solutions, digital products, online courses, coaching programmes, newsletters and related resources.
4.2 Availability We strive to make the Services available, but do not guarantee uninterrupted access. We may suspend, restrict or discontinue parts of the Services for maintenance, upgrades or other operational reasons without prior notice.
Accounts and Security 5.1 Account Registration To access certain features you may need to register an account. You must provide accurate, up-to-date information and keep it current.
5.2 Account Responsibility You are responsible for all activity conducted through your account. Keep your password confidential and notify us immediately of any unauthorised use. We are not liable for losses arising from unauthorised access where you have failed to safeguard your credentials.
Orders, Payments and Refunds 6.1 Pricing Prices for products and services are set out on the website. All amounts are in the currency specified at the point of sale and exclude applicable taxes unless otherwise stated.
6.2 Payment Payments must be made by the methods we accept. By providing payment information, you authorise us (or our payment processors) to charge the amounts due.
6.3 Subscriptions Subscription services renew automatically until cancelled. You must cancel prior to the next billing date to avoid being charged. Cancellation procedures are described in the subscription terms and on the website.
6.4 Refunds Refund and cancellation rights, if any, are set out in the product or service description. Where applicable consumer rights under UK law (including the Consumer Contracts Regulations) may provide specific cancellation and refund rights for distance purchases.
Intellectual Property 7.1 Ownership All content, materials, branding, logos, text, graphics, audio, video, course materials, digital downloads and software on the Services are owned by or licensed to us and are protected by copyright, trademark and other intellectual property laws.
7.2 Licence to You Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for personal, non-commercial use. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display or otherwise exploit any part of the Services without our prior written consent.
7.3 User Content If you submit reviews, comments, questions, or other content ("User Content") you grant us a perpetual, worldwide, royalty-free, transferable licence to use, reproduce, adapt, publish, translate, distribute and display that content in any media. You are solely responsible for User Content. You warrant that you have the rights to submit it and that it does not infringe third-party rights or contain unlawful or harmful material.
Prohibited Conduct You agree not to:
Use the Services for illegal purposes or in violation of any applicable law.
Impersonate another person or entity.
Upload or transmit viruses, malware or other harmful code.
Attempt to gain unauthorised access to systems or data.
Interfere with, disrupt or degrade the operation of the Services.
Use automated means to scrape, copy or aggregate content without our permission.
Health and Medical Disclaimer The Services and any information provided are for general wellness and educational purposes only and do not constitute medical, psychological or other professional advice. They are not a substitute for professional diagnosis, treatment or medical care. Always seek advice from a qualified healthcare professional for medical concerns. By using the Services you acknowledge and agree that we are not providing medical or mental health services.
Third-Party Links and Resources The Services may contain links or references to third-party websites, apps, products or services. We do not control, endorse or assume responsibility for third-party content, accuracy, privacy practices
Cookie Policy
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We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.
Cookie Policy
This Cookie Policy explains how Unleash the Alchemist Within Limited ("we", "us", "our") uses cookies and similar tracking technologies on our website. It describes what cookies are, the types we use, why we use them and your choices regarding their use.
What are cookies Cookies are small text files placed on your device (computer, tablet, mobile) when you visit a website. They store information about your visit and can make the site work more efficiently, remember your preferences, and provide information about how the site is used.
Types of cookies we use
Strictly necessary cookies: Essential for the website to function. They enable core features such as secure log-in, form submission and session management. These cookies cannot be switched off in our systems.
Performance and analytics cookies: Collect information about how visitors use the website (pages visited, time spent, errors encountered). The information is aggregated and anonymous, used to improve the site’s performance and user experience.
Functional cookies: Remember choices you make (language, region, accessibility settings) to provide enhanced, personalised features.
Targeting and advertising cookies: Track browsing habits to deliver relevant content and advertising. They may be set by us or third‑party advertising partners.
Third‑party cookies Some cookies are set by third parties when you use our site. These third parties may include analytics providers, social media platforms and advertising networks. Their use of cookies is governed by their own policies. We do not control those cookies and recommend you review the third parties’ privacy and cookie notices.
Cookies we use (examples)
Session cookie: PHPSESSID — used to maintain your session while you navigate the site (strictly necessary).
Analytics cookie: _ga, _gid — used by our analytics provider to distinguish users and collect aggregate usage data (performance).
Functional cookie: language — remembers the language you selected on the site (functional).
Advertising cookie: _fbp — used to deliver advertising when you visit other sites (targeting/advertising).
Legal basis for processing (where applicable) Where required by law, we process cookie data on the basis of your consent. For strictly necessary cookies, we rely on our legitimate interests to ensure safe and functional operation of the website.
Your choices and how to manage cookies
Cookie banner/consent tool: On first visiting our site you will be asked to accept or customise cookie settings. You can withdraw or change your consent at any time via the link or tool provided on the site.
Browser settings: You can block or delete cookies through your browser settings. Each browser provides different controls (for example, Chrome, Firefox, Safari, Edge). Deleting or blocking cookies may affect your experience and some features may not function correctly.
Opt‑out from analytics: Some analytics providers offer opt‑out mechanisms. Check the provider’s documentation to see available options.
Mobile device settings: On mobile devices you can manage app and browser tracking via the device settings.
Data retention Cookies have varying lifespans. Session cookies expire when you close your browser. Persistent cookies remain for a specified period or until you delete them. We, and third parties acting on our behalf, retain cookie data in line with the purpose for which it was collected and applicable legal requirements.
Security We take reasonable steps to protect cookie information from unauthorised access and misuse. However, no data transmission over the internet is entirely secure and we cannot guarantee absolute security.
Changes to this Cookie Policy We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated effective date. Where appropriate, we will seek fresh consent when introducing materially different uses of cookies.
Contact us If you have questions or concerns about our use of cookies, please contact: Unleash the Alchemist Within Limited Email: [insert email address] Address: [insert postal address]
Effective date: 27 July 2026
Business and Contact Information
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within three business days.
UNLEASH THE ALCHEMIST WITHIN LTD Company number: 07307632. Registered office address: 20–22 Wenlock Road, London N1 7GU, England. Telephone: 07859 943943. Email: hello@unleashthealchemistwithin.com.